Terms and Conditions

Check in:   14h

Check out: 10hAM

For an early check in or a late check out, please consult us for our rates (depending on availability)

Rates: are based on the number of guests/room sharing and include VAT, breakfast (not redeemable) & applicable discounts,

Children rate: children up 12 years of age pay a set flat fee. Consult us for the rate.

Cancellation: 

General bookings:

  • up to 30 days prior to check-in = full refund of the deposit – 5% for bank charges (with a minimum of R100)
  • Under 30 days prior = forfeit 100% of the deposit,

Early Bookers:

  • up to 60 days prior check-in = full refund – 5% for bank charges (with a minimum of R100)
  • Under 60 days = forfeit 100% of payment, with 1 change permitted within 12 months following the original booking’s check-in date,

Long Stay: (from 5 nights +) & 1-night bookings = strictly non-refundable,

Booking amendment(s): post booking confirmation

  • in case of a split booking: the day(s) in between will be due and charged for,
  • in case the new booking falls outside any special, the normal rate applies,

For operational reasons, we reserve the right to move you to another room of similar standards

In the event of a delayed arrival and/or a premature departure, the full extent of the stay which was originally booked and confirmed is due There will be no refund.

Payment of the deposit or prepayment assumes unconditional agreement to these terms.

It is highly recommended that you subscribe to a travel insurance in the event of an unforeseen situation.